
How can I get started to begin working with you?
Getting started is simple! Email me at eabha@cruiseassist.ie; share your requirements, including the tasks you need assistance with, the number of hours needed, and your preferred start date. We’ll arrange a quick discovery call to discuss your needs and how I can best support your business.
Do you specialize in any particular niche or industry?
Outside of my VA business I am an active MMA fighter, fighting out of SBG Ireland. I work with clients across all industries, tasks like administrative support, scheduling, communication management, and organization are useful in almost any business. While my background is in healthcare, the systems and skills I use are highly adaptable, so I can support clients in a wide range of fields efficiently.
Can you help with personal tasks as well as business tasks?
Absolutely! I can assist with travel bookings, online shopping, appointment scheduling, and more.
Where are you located and do you work with international clients?
I’m based in Dublin, Ireland, and work with clients all over the world. Meetings can be scheduled to suit your time zone, so collaborating across countries is no problem.
Do you require a contract or deposit?
Yes, a signed contract is required before work begins, along with payment in advance for new clients.
When will you respond to queries?
I usually respond to messages within a few hours. Any queries sent outside normal business hours will be answered as soon as possible.
How do you charge for your services?
I offer hourly packages, retainer options, and service packages, depending on what works best for you. Check the Services page for details.
Will you represent my business when communicating with clients or customers?
Yes! I can communicate professionally on your behalf, following your preferred tone and processes to keep everything consistent with your brand.
What’s your cancellation or refund policy?
I ask for 30 days’ notice for cancellations. Any unused prepaid hours can be refunded.
Do you offer a trial period?
I don’t offer a trial period, but you can start with a small project to see my work. The minimum start is 1 hour.
How do you ensure confidentiality?
All client information is kept strictly confidential. I’m happy to sign an NDA if needed.
What happens if I need to pause or cancel services?
Pausing services: Once a retainer is booked, your time is reserved. While I don’t typically offer pauses, we can discuss adjustments if necessary to accommodate your needs.
Cancelling services: You can cancel at any time with 30 days’ written notice. If you think you may need flexibility, it’s best to reach out in advance – I’m happy to discuss short-term arrangements or scheduling options.
How do you keep track of hours worked?
For hourly or retainers, I use time-tracking software to log the exact time spent on tasks and provide detailed reports so you always know what’s being worked on. For package-based services, the focus is on the results delivered rather than the hours, so you get the outcome outlined in your chosen package.
What happens if a client doesn’t make a payment on time?
I understand that things can come up! If a payment is missed, I’ll reach out to check in. If payments continue to be missed, services will be discontinued, as outlined in our agreement. I always aim to handle payment issues respectfully and professionally.
How do you handle urgent tasks or last-minute requests?
I can often accommodate urgent requests, but depending on timing, some tasks may need to wait until the next business day. I’ll keep you updated so expectations are clear.
What if I only need help occasionally?
No problem! I offer flexible, as needed or project-based support – no long-term commitment required.
How much do you charge per hour?
My standard rate is €40 per hour, reflecting 8 years of experience. For ongoing projects, I offer retainers and packages that bring the hourly rate below €40.
Will AI take over Virtual Assistance?
AI isn’t going to replace virtual assistants. It’s fantastic at handling repetitive tasks and following clear instructions, but it struggles with the things that make a great VA valuable – adapting to unexpected situations, thinking critically, building relationships, and understanding context. A skilled VA brings judgment, initiative, and a human touch that AI simply can’t replicate. Rather than replacing VAs, AI works best as a tool that helps them get more done and focus on the tasks where people make the biggest difference.
How do you handle multiple clients at the same time?
I manage multiple clients by keeping a structured schedule and using task management tools. This ensures that every client’s work is organised, prioritised, and completed on time. Clear communication is key – I make sure you always know the status of your tasks and deadlines.
What happens if I need to change the scope of work mid-project?
I’m flexible and able to adapt to changes as your needs evolve. We’ll review any new or adjusted tasks together, update timelines if needed, and ensure everything continues smoothly without disrupting your workflow.
What if I have several areas I need help with, is there a discount?
Yes! Split retainers are available. For example, if you purchase a 10-hour retainer per month, I could spend 4 hours on social media, 4 hours on admin, and 2 hour on email marketing. Bundled packages are also available, and include a 20% discount.
If you’d like to get started, simply email your requirements over to eabha@cruiseassist.ie
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